Onset Hobo Data Loggers Authorised Distributor

Shipping and Returns

Hi, and thanks for ordering through HOBO Data Loggers Australia

Shipping

As you have probably noticed by now, we ship every web order over A$50.00 direct to you for free! Shipping for orders under $50 Freight charge is $13.64ex, or $15 inc gst, normally overnight by TOLL Courier service. (Australia Only) Overnight air bags are used up to 5kg but larger orders may need to go via TOLL road and these can take a little longer to get to you. Road is very similar to air, just closer to the ground and a bit slower. Either way, we'll keep you informed on your order status so you know when you can expect to receive it. Normally it's the next morning. If you need us to deliver to a residential address we use post as Toll do not leave the package if no one is home. Normal post delivery times apply.

We do our very best to get every order out the same night however sometimes we just don't have the time. Let us know if your items are super urgent and we can put priority on your order.
Also sometimes we do run low on stocks, we'll let you know if this is the case and when the back orders should arrive, we appreciate your patience with this.

If you have any questions or problems? Just call us on 1300 186 107, we'll get it sorted quickly for you, and we're nice to talk to as well.

What we need from you:

  • Name and Phone Number
  • Full delivery address
  • Special instructions for couriers, like no one being there to receive the goods.
  • Payment before we dispatch unless you have an account with us.

Note: If you need us to ship by a specific courier or postal service of your choice, a $15.00 + GST charge will apply, even if it's charged to your courier account. This is due to the extra work involved in organising this service and special packaging requirements. So why not keep it easy and use our free service.

Returns:

If you need to return something for any reason, we ask you call us to discuss the circumstances first. Thanks

Kind Regards

The HOBO Data Logger Team

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